Terms of service

This website www.cloverandblue.com.au (ABN 66 567 857 280) is constructed by Clover & Blue, hosted by third-party Squarespace. Throughout the website and other media platforms the terms “we”, “us” and “our” is utilised in reference to Clover & Blue. 

By visiting and accessing and/or using our Site, you agree to these terms of use and our privacy policy. Please read these Terms carefully and immediately cease using our Site if you do not agree to them. 

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site, hosted by Squarespace are subject to change without notice. 

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

(a)   anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
(b)   using our Site to defame, harass, threaten, menace or offend any person;
(c)    interfering with any user using our Site;
(d)   tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
(e)   using our Site to send unsolicited email messages; or
(f)    facilitating or assisting a third party to do any of the above acts.

Our  Site is for your personal, non-commercial use only. You must not use our Site,  or any of the Content, for commercial purposes, including any advertising or  advertising revenue generation activity on your own website or any other  platform, without obtaining a licence to do so from us.

Disputes: We sincerely hope to accommodate any concerns raised immediately. In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must meet at least once to attempt to resolve the dispute or agree on the method of resolving the dispute by other means, in good faith. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to lawsuit via Victorian Small Business Commission recommendations. 

Jurisdiction: Your use of our Site and these Terms are governed by the laws of Victoria. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts. 

Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions and notices, please contact us at:
Clover & Blue,  ABN: 66 567 857 280, Email: hello@cloverandblue.com.au 
Last update: April 2025. Website Terms of Use provided by LegalVision.com.au

Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy 

Refunds

Clover and Blue aims to ensure that our customers are satisfied with their purchases, however, we understand that there are occasions when items may need to be returned for a store credit or refund (depending on the circumstances) so we have established the following policy to ensure this process is as simple as possible. In any circumstances where products require review please contact us within 7 days of receiving the purchase.  

I RECEIVED THE WRONG ORDER

If you receive an item that you did not order, or if the contents of your order are incorrect, we apologise for the inconvenience and are committed to making things right as quickly as possible. We will ask you to return the incorrect product and let us know if you would like us to: 

- send the correct item; or

- provide you with a refund.

MY ORDER WAS DAMAGED IN TRANSIT

Damaged Products (Damaged During Shipping)

We will always quality-check products prior to shipping. Despite our best efforts and those of our shipping partners to protect your products during transit, damages can sometimes occur. If your product arrives damaged as a result of the shipping process, we want to make it right. We will ask you to provide images of the package delivery (i.e photo of the damaged box prior to opening) and let us know if you would like us to: 

- send a replacement to you; or

- provide you with a refund.

Upon receipt of a returned item reported as damaged, we will perform a quality check to assess the extent of the damage and confirm it aligns with the customer's description. This check is crucial to ensuring that we address the issue appropriately and provide a solution such as a replacement, repair, or refund, depending on the specific case and customer preference. If the damage is confirmed to be due to shipping or a manufacturing defect, we will proceed with the corrective action at no additional cost to the customer.

I HAVE ORDERED INCORRECTLY OR CHANGED MY MIND, CAN I RETURN MY GIFT PACKAGE?

Unfortunately, we cannot accept returns for change of mind on items. In the instance of accidental incorrect orders please get in touch as soon as possible to discuss accommodating changes. Please note changes to orders are not possible if the order has already been shipped. 
Shipments occur within 1-5 business days of the order being processed. 

POLICY UPDATES

We reserve the right to update or modify this Returns and Refund Policy at any time.  Customers will be notified of any significant changes, and the revised policy will be effective from the date specified.

Forms, analytics & cookies

When you submit information to this website via web form, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider so that they can provide website services to us. 

This website collects personal data details regarding your use of this website to power our site analytics, including: 

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and collaborates with advertising partners. 
Cookies are small files or text that download to a device when a visitor accesses a website. They do not directly identify you but do help to personalise your visit by remembering preferences and visit history. These analytics and performance cookies are used on this website, to view site traffic, activity, and other data, only when you acknowledge our cookie banner.
These necessary cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.  

Privacy Policy

Clover & Blue is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), which govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/ 

WHAT IS PERSONAL INFORMATION & WHY DO WE COLLECT IT?

Personal Information is information that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including correspondence by telephone, email, social media platforms and/or via our website, from other publicly available sources or from cookies and from third parties. 
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. The disclosure of your personal information may occur under circumstances whereby you’ve consented to third parties or where required by authorised law. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

POLICY UPDATES

This policy may change from time to time and is available on our website.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us at: hello@cloverandblue.com.au, www.cloverandblue.com.au